Refund policy

Due to the nature of food and confectionery products, we generally cannot accept returns of opened, used, or consumed items.

If your order arrives damaged, defective, incorrect, or otherwise not as expected, please contact us within 24 hours of delivery. Please include your order number and photos of the product and packaging so we can review the issue.

If your claim is approved, we may provide a replacement, store credit, or refund depending on the circumstances.

Items must not be returned without prior authorization from Sevora Foods.

Refunds, when approved, will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

Orders that have already been shipped cannot normally be cancelled.

For any return or refund questions, please contact us through our website or at our customer service email address.